Privacy Policy

Last updated: April 2026

1. Overview

This privacy policy explains how Axior Labs (ABN 91 949 773 596), trading as NDISCompliant, collects, uses, and protects personal information through ndiscompliant.com.au. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Purchase information: your name, email address, and payment details. Payment is processed by Stripe — we do not store your credit card numbers.
• Usage data: anonymised page views and site usage collected via privacy-first analytics. No cookies are used and no personal tracking occurs.
• Contact information: your email address and any details you provide when you contact us at [email protected].
• Notes Rewriter tool: text you submit for rewriting is processed by AI in real time and is not stored after your session ends.

3. How We Use Your Information

We use personal information for the following purposes:

• To deliver purchased products, including download links and confirmation emails
• To process refund requests
• To respond to enquiries sent to [email protected]
• To improve our website and products through anonymised usage analytics

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate NDISCompliant:

• Stripe (payment processing) — see Stripe's privacy policy
• Cloudflare (website security and content delivery) — see Cloudflare's privacy policy
• Anthropic (AI processing for the Notes Rewriter tool) — text submitted is processed via API and is subject to Anthropic's usage policy

We may implement privacy-first analytics (Umami) in future. This technology uses no cookies and collects no personally identifiable data.

5. Data Storage and Security

• Purchase records are stored securely on servers located in Australia
• We use HTTPS encryption for all data transmission
• Payment processing is handled entirely by Stripe, which is PCI-DSS compliant
• We retain purchase records for 7 years as required by Australian tax law

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information, subject to legal retention requirements

To exercise any of these rights, email [email protected].

7. Cookies

NDISCompliant does not use tracking cookies. We may use essential cookies strictly for site functionality. Our analytics solution, when implemented, will be entirely cookie-free.

8. Children's Privacy

Our products are designed for NDIS service providers, which are businesses and organisations. We do not knowingly collect personal information from children under the age of 18.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version is always available at ndiscompliant.com.au/privacy.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Contact

For privacy-related enquiries, email [email protected].